# Serra Acura - Detailed Adviser Profiles > Organization: Serra Acura > Team Site: https://serraacuraakron.adviserly.com > Dealership Homepage: http://www.serraacuraakron.com Companion to [llms.txt](https://serraacuraakron.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Al Szymanski - Profile: [https://serraacuraakron.adviserly.com/al-szymanski/reviews](https://serraacuraakron.adviserly.com/al-szymanski/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (259 ratings, 159 reviews) - Lifetime vehicles sold: 811 - Recent vehicles sold: 5 - Sales specialties: CIVIC, CR-V, MDX, RDX, TLX I have 40 years in the auto industry, and became a part of the Serra Auto Park Team in 1990. I believe in helping the customer throughout the entire process, even after the sale. That's what dependable service is all about. Recent reviews: - 2025-12-04 | 5.0/5 | Kay H. — As isual, Al made our lease renewal and turn in uncomplicated and effortless on our part. We have had exceptional experience with him for Acura and Mazda leases for years. Best dealer in my opinion in all my years…80 next year - 2025-10-08 | 5.0/5 | Antanas J. — very helpful and took as much time as needed to work with us and out lender to get the paperwork together. - 2026-04-26 | 5.0/5 | Ashwani G. — I am glad I listened to my daughter ( Shalini Makkar) and went with Al to buy my new car ### Chad Taschwer - Profile: [https://serraacuraakron.adviserly.com/chad-taschwer/reviews](https://serraacuraakron.adviserly.com/chad-taschwer/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (257 ratings, 161 reviews) - Lifetime vehicles sold: 710 - Recent vehicles sold: 16 - Sales specialties: CIVIC, CR-V, MDX, RDX, TLX Been with Serra Auto Park team since 2005. We always put our customers 1st. I’m an easy-going person who takes the time to understand our clients’ situations. Grew up in Alliance, OH. Graduated from Stark State. My daughter's the best part of my life. I’m a total movie buff; also enjoy working out. Recent reviews: - 2025-12-27 | 5.0/5 | Ryan T. — Chad was outstanding to work with from start to finish. He was knowledgeable, professional, and genuinely took the time to make sure everything went smoothly. We were also dealing with an insurance claim, and Chad went above and beyond to help walk us through the process. He was incredibly patient and understanding as we dealt with delays from the insurance company, never once making us feel rushed or pressured. His clear communication, honesty, and attention to detail made a stressful situation much easier. If you’re looking for someone who truly cares about customer satisfaction, I highly recommend working with Chad. Even after the sale, Chad and the team have continued to be exceptional. I’m very picky about all of the details, and they’ve gone out of their way to make sure everything is taken care of and meets my standards. They’ve been responsive, thorough, and proactive, proving that their commitment to customer satisfaction doesn’t end once the paperwork is signed. That level of follow-through truly sets them apart. Ryan - 2026-01-30 | 5.0/5 | Elizabeth P. — Chad was one of the most professional car salesman I’ve ever dealt with. He listened to what I was looking for, explained the different levels of the MDX to me. Did not play games when we discussed pricing. Was incredibly helpful after I received the car in explaining all the bells and whistles and left the door open for me to call him with additional questions which I have on one occasion and probably will yet again. I would highly recommend him to my friends and family. - 2026-01-31 | 5.0/5 | Wilson L. — I had a good experience with Chad on the purchase. He was very helpful in guiding us through the process and towing the traded car. ### Ed McKenna - Profile: [https://serraacuraakron.adviserly.com/ed-mckenna/reviews](https://serraacuraakron.adviserly.com/ed-mckenna/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (488 ratings, 282 reviews) - Lifetime vehicles sold: 1361 - Recent vehicles sold: 17 - Sales specialties: ILX, INTEGRA, MDX, RDX, TLX I'm a native of Canton, OH. Been with the Serra Auto Park sales team since 2014, and I know the importance of helping customers find the vehicle that suits ALL their wants and needs. Enjoying relaxing evenings with my wife, Lisa, watching the sunset. We have 4 children. In our spare time, we enjoy camping. Recent reviews: - 2026-01-24 | 5.0/5 | Laurie M. — Ed is great! Made leasing my new vehicle extremely easy. Found exactly what I was looking for and ensured I was comfortable with the process. - 2026-02-28 | 5.0/5 | Theresa G. — I have bought several cars from Acura and Ed is the best! Always great service at Serra. Thank you! - 2026-02-09 | 5.0/5 | Melinda C. — My experience with Ed was great… he’s very personable… made buying a car a relaxing experience.. ### Matt Denholm - Profile: [https://serraacuraakron.adviserly.com/matt-denholm/reviews](https://serraacuraakron.adviserly.com/matt-denholm/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (638 ratings, 394 reviews) - Lifetime vehicles sold: 1546 - Recent vehicles sold: 28 - Sales specialties: ILX, INTEGRA, MDX, RDX, TLX Native of Stow, OH. Graduated from the Univ. of Akron. I was a teacher prior to joining Serra Auto Park. I’m an Acura Council of Excellence member. Love photography and all Cleveland sports team. Married to my high-school sweetheart. We have 3 children. Enjoy traveling, snorkeling, and playing sports. Recent reviews: - 2026-03-19 | 5.0/5 | Kristine S. — My experience was excellent. He spent so much time with me. Every option was put on the table and explained perfectly. I’ve driven an Acura since 2018 and don’t even consider another vehicle. I would highly recommend Matt to all of my friends and relatives. - 2026-04-29 | 5.0/5 | Elaine U. — It was a very pleasant car buying experience. I came in just to look and test drive, and I went home in a brand new RDX. I felt no pressure. And I really, really like my new ride!. I would buy another car from Matt on a heartbeat! - 2026-04-19 | 5.0/5 | Thomas C. — We have bought two vehicles from Matt. His professionalism and helpfulness make working with him easy. And he's courteous and upbeat, which makes it easy for us to want to recommend him to our friends. He's a 10. ### Ric Witherspoon - Profile: [https://serraacuraakron.adviserly.com/ric-witherspoon/reviews](https://serraacuraakron.adviserly.com/ric-witherspoon/reviews) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (368 ratings, 216 reviews) - Lifetime vehicles sold: 1168 - Recent vehicles sold: 9 - Sales specialties: ILX, INTEGRA, MDX, RDX, TLX A good sales consultant is honest, knowledgeable and hard working - I’m all 3. Been in this business for 25 years. I’m an Akron, OH native. Graduated from East High and KSU. Can proudly say I’ve driven a submarine and blimp! Big fan of auto racing. Like to tinker with old cars in my spare time. Recent reviews: - 2026-01-26 | 5.0/5 | Clint B. — I met Ric several months before my car purchase. The wife and I were just casually looking at cars that she was considering for future purchase. Ric was informative and took time with us even though we were not buying on that day. After looking at several other cars the TLX was what she wanted. So when the day came to buy without hesitation I went back to dealership and requested Ric to make the deal. - 2026-01-26 | 5.0/5 | Pamela S. — Ric was very patient and informative in explaining the new 2026 Acura RDX to me and my husband. He worked with us to ensure we felt comfortable in buying the car. Ric has offered continued support if the need arises with further questions. We would recommend Ric if you check out a vehicle. - 2025-11-19 | 5.0/5 | Michele S. — My overall experience with Ric was Great! Ric let me know when the 2026 Integras were available and I came in for a test drive. I drove it and knew it was exactly what I wanted. The complete purchasing process went very smoothly and I feel that I received a good deal on my new vehicle. ### BJ Handley - Profile: [https://serraacuraakron.adviserly.com/beja-handley/reviews](https://serraacuraakron.adviserly.com/beja-handley/reviews) - Department: Service (Management) - Title: Service Manager - Rating: 4.9 stars (491 ratings, 219 reviews) - Lifetime vehicles serviced: 5199 - Recent vehicles serviced: 1 - Call: 3306443322 Hi! I'm Beja Handley, and I joined the auto industry in 2010. I enjoy working here at Serra Auto Park Akron, surrounded by the business's best customers and colleagues. As a long time Honda enthusiast, I am passionate about my job. I have built several Honda drag race cars from the ground up throughout the years, and I continue to expand my skills. Customer satisfaction is always my top priority! Recent reviews: - 2022-06-17 | 5.0/5 | Patricia H. — Beja was great. Kept us informed about our vehicle and the things that were ordered and being done. - 2022-05-02 | 5.0/5 | Sandra K. — Beja listened to our concerns and was able to keep up informed step by step. Very nice. - 2022-05-22 | 5.0/5 | Charlie H. — You took care of us.and we appreciate your service on our Honda!! ### Jake Crabtree - Profile: [https://serraacuraakron.adviserly.com/jake-crabtree/reviews](https://serraacuraakron.adviserly.com/jake-crabtree/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (2089 ratings, 1277 reviews) - Lifetime vehicles serviced: 13149 - Recent vehicles serviced: 212 - Call: 330-644-3322 As Service Advisor, I’m proud to be part of the team helping to keep customers’ cars running smoothly and safely. I enjoy helping people get to the bottom of their vehicle concerns and finding solutions. Originally from Wadsworth, OH, I studied automotive engineering at Stark State College. I’m also EPA HVAC certified and a GM ASEP graduate. I started in the automotive industry over twenty years ago as a parts counter salesperson. I worked for a while as a lube tech and a porter before joining a dealership team and eventually advancing to service advisor. When I’m not working, I enjoy motorsports and tinkering on my own cars. I'm currently building a 87 Monte Carlo SS to compete in SCCA CAM T class autocross. My favorite recent vacations have been the Pikes Peak hill climb and Bonneville salt flats, followed closely by Yellowstone Nat'l park, Arches Nat'l park. Recent reviews: - 2026-04-28 | 5.0/5 | Diane S. — Very knowledgeable and super friendly!! Took care of my problem right away and was able to squeeze me in when I was in a bind! - 2026-04-29 | 5.0/5 | Eric T. — I am very happy with the temporary tire mount and I feel safe since Acura did installation. Just in case of blowout… Thanks - 2026-04-30 | 5.0/5 | Brian N. — Always a pleasure dealing with Jake. Clear communication and I know my car is being taken care of correctly! ### Jason Josephites - Profile: [https://serraacuraakron.adviserly.com/jason-josephites/reviews](https://serraacuraakron.adviserly.com/jason-josephites/reviews) - Department: Service (Service) - Title: Express Service Writer - Rating: 4.9 stars (1107 ratings, 619 reviews) - Lifetime vehicles serviced: 8543 - Recent vehicles serviced: 80 Hi my name is Jason Josephites. I'm a Service Advisor at Serra Acura in Akron, OH. Seeing customers drive off with a smile on their faces is the best aspect of my job. My colleagues know me for being constantly aware of potential issues and for my immediate actions to solve them, creating a smooth, proactive environment. I make sure my customers are in good hands. Guests enjoy working with me because of my energetic attitude and commitment to treating them with the respect and attention they deserve. Outside of work: my interests include traveling, enjoying the outdoor scenery, and sports – go, Cleveland Browns! Learning and adapting to new features and functions are my special skills. When it comes to social topics, I enjoy talking about traveling, various football athletes and their skills and vacation spots. Recent reviews: - 2026-04-16 | 5.0/5 | Roberta K. — JASON IS A VERY PERSONABLE INDIVIDUAL. HE EXPLAINED WHAT THE INSPECTION OF MY VEHICLE YIELDED AND RCOMMENDED CERTAIN ITEMS BE RESOLVED ASAP. VERY COURTEOUS AND TOOK TIME TO LISTEN TO MY QUESTIONS AND INPUT RE FUEL MILEAGE, MTE, ETC. GEORGE S. KOSKOVICH - 2026-04-09 | 5.0/5 | Colleen B. — Jason was on top of things during my visit to get my car serviced. Answered all questions and helped explain everything that was done to my vehicle during the appointment - 2026-05-02 | 5.0/5 | Steven C. — Jason is friendly and efficient and good at his job. Kept me informed about the progress of my service call. ### Max Deluca - Profile: [https://serraacuraakron.adviserly.com/max-deluca/reviews](https://serraacuraakron.adviserly.com/max-deluca/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (991 ratings, 570 reviews) - Lifetime vehicles serviced: 5041 - Recent vehicles serviced: 198 - Call: 330-644-1300 Serving the fantastic customers of Serra Auto Park has been my honor since 2021. I love working with our great team and doing everything possible to do the job correctly. Learning more from customers is how I develop the best solutions so they can get their vehicles back on the road safely. I grew up in Massillon, OH, and graduated from Jackson High School. When it comes to my free time, I enjoy being around family and friends. Overall, I am easygoing, aiming to exceed my customers’ expectations and ensure they leave the dealership completely satisfied with their service! Recent reviews: - 2026-04-28 | 5.0/5 | John H. — Max was very knowledgeable and professional; he was also very helpful resolving the issue with my vehicle and getting me back on the road. Thanks Max - 2026-04-16 | 5.0/5 | Adam P. — Max was great. Very helpful, answered all my questions in to detail and provided updates throughout the service. - 2026-04-20 | 5.0/5 | Elena M. — As always the service is top notch, commincation is excellent and everyone is very friendly and courteous. ### Adam Pearce - Profile: [https://serraacuraakron.adviserly.com/adam-pearce](https://serraacuraakron.adviserly.com/adam-pearce) - Department: Plus (Management) - Title: Controller - Call: 3306447500 Hey there! I’m Adam Pearce, and I've been in the auto industry since 2012. People often describe me as direct and straight-forward. Working in the car business has been an incredible journey for me. What I find most rewarding is being part of a highly motivated team. I'm passionate about trucks, camping, snowmobiling, and all things outdoors. Meeting new people and learning about their stories is something I truly enjoy. Beyond the dealership, I cherish spending quality time with my family. Boating and camping are some of our favorite activities. Above all, my proudest roles are being a father and a husband – my family means the world to me! ### Andy Hetler - Profile: [https://serraacuraakron.adviserly.com/andy-hetler](https://serraacuraakron.adviserly.com/andy-hetler) - Department: Plus (Management) - Title: Store Manager/Operations - Lifetime vehicles sold: 11 - Sales specialties: CR-V, ODYSSEY EXL, OUTBACK, PILOT, WRX Since 2000, I've been a part of the Serra Auto Park team. My passion lies in simplifying the buying process, ensuring it's straightforward and informative for our customers. At Serra, we take pride in our community engagement efforts. We've collaborated with Green and Lake local schools, along with several local charitable organizations, to support and uplift our community. Personally, I'm a huge fan of Cleveland's pro sports teams and the Buckeyes! Family is also incredibly important to me; my wife and I are blessed with three beautiful daughters. I'm always eager for a discussion about family and sports! ### Brandon Butchko - Profile: [https://serraacuraakron.adviserly.com/brandon-butchko](https://serraacuraakron.adviserly.com/brandon-butchko) - Department: Plus (Management) - Title: Inventory Manager - Lifetime vehicles sold: 2 - Lifetime vehicles serviced: 263 - Recent vehicles sold: 1 - Recent vehicles serviced: 25 - Sales specialties: ODYSSEY, ZDX Providing our customers with easy access to the Serra Auto Park online inventory is what we strive for. I work to keep our information up-to-date at all times. Giving customers the ability to communicate effectively online is our priority. ### Jay Katzenmeyer - Profile: [https://serraacuraakron.adviserly.com/jay-katzenmeyer](https://serraacuraakron.adviserly.com/jay-katzenmeyer) - Department: Plus (Management) - Title: Body Shop Manager - Lifetime vehicles serviced: 274 - Recent vehicles serviced: 50 - Call: 330-644-7500 From Akron, Ohio, I've served as a Body Shop advisor and manager for over 20 years. My passion for customer service and industry expertise drives me to provide exceptional assistance to every individual. I prioritize clear communication and honesty, ensuring that I honor my commitments and transparently guide our customers through their auto repair journey. Known for my empathy and understanding, I recognize the unexpected and often stressful nature of accidents. I strive to alleviate the burden by assisting with insurance matters, educating consumers about their rights, and offering compassionate support. I am also an avid enthusiast of sports, music, travel, and lifelong learning, engaging with customers in a relatable and approachable manner. ### John Coco - Profile: [https://serraacuraakron.adviserly.com/john-coco](https://serraacuraakron.adviserly.com/john-coco) - Department: Plus (Finance) - Title: Financial Services Manager ### Justin Bako - Profile: [https://serraacuraakron.adviserly.com/justin-bako](https://serraacuraakron.adviserly.com/justin-bako) - Department: Plus (Management) - Title: Sales Manager I’m from the Akron/Canton area but have resided in Green since 2002. I have won many awards during my 23 years in the auto industry, such as Acura’s Dealer of Distinction award. I’m a die-hard Buckeyes and Cleveland sports fan. I’m married and have 2 sons. Hobbies include golf, hiking, & fitness. ### Lisa Peters - Profile: [https://serraacuraakron.adviserly.com/lisa-peters](https://serraacuraakron.adviserly.com/lisa-peters) - Department: Plus (Management) - Title: Office Manager I'm from Akron, OH. A loyal customer that joined Serra Auto Park in 1998. Customer service is number one in my book! I'm married with 2 wonderful children. I enjoy exercising, baking, event planning, and photography. Charities I am envolved with are PDK, St. Judes, and the American Cancer Society. ### Tom Flory - Profile: [https://serraacuraakron.adviserly.com/tom-flory](https://serraacuraakron.adviserly.com/tom-flory) - Department: Plus (Management) - Title: Managing Partner Having been in this industry since 1995, I take great pride in Serra Auto Park. Our dealership is committed to offering customers a relaxed atmosphere and an outstanding buying experience. Originally from Chesaning, MI, I earned my degree from Ferris State College. Alongside my career, I'm also engaged in motivational speaking. Blessed with three amazing kids, I'm also an avid sports enthusiast.